The Villa Group is a reputable timeshare developer with a number of luxury Villa del Palmar resorts in Mexico’s top vacation destinations: Puerto Vallarta, Cabo San Lucas and Cancun. With more than three decades of experience in timeshare The Villa Group is well established and its reputation stands testimony to its success at delivering dream vacations.
As The Villa Group’s reputation has been formed over the years thanks to their honesty and commitment to selling genuinely desirable products at great prices, any complaints are considered to be of great importance, especially to its directors, managers and frontline staff.
No matter how hard a company tries to keep the customer happy, complaints are unfortunately simply part and parcel of life experience, especially in the vacation industry. The Villa Group tries its utmost to ensure that causes for complaint are kept to a minimum and that in the event of a genuine complaint, any dissatisfaction is dealt with immediately or as soon as realistically possible.
What to do if you have a complaint about The Villa Group
The best way is to first make your dissatisfaction clear to the person you are dealing with directly. The Villa Group staff are happy to discuss complaints or suggestions.
If you are still not happy with the solution to your problem, ask to speak to a manager for greater clarification. It may be necessary for someone with greater responsibility to deal with your complaint or problem.
The best ways to contact The Villa Group about a complaint once you have returned home is by letter, email or telephone.
In some cases, it is possible to read about a timeshare complaint on a forum or blog, and usually it is only extreme circumstances that make it on the web. It is worth keeping in mind that the majority of complaints are dealt with effortlessly and at little or no trouble to the timeshare owner. The Villa Group’s timeshare resorts are the real deal and there is no danger of a scam or fraud. Complaints are generally caused by genuine misunderstandings.
It is worth noting that from time to time the root of a problem may come from a maverick staff member who has not adhered to The Villa Group fairness and honesty policy. In those cases, it is important to contact The Villa Group with the name of the member of staff so the timeshare developers can safeguard future customers and indeed their own valuable reputation.